An independent station partner, built around the carrier.
The discipline of a national flag carrier. The agility of a private operator. SCANDAC was founded to give international airlines a station presence at Copenhagen Airport that answers to them, not to a parent company.
Built around the carrier
Built around the carrier01.
Independence
We are not owned by an airline, alliance, or handler. The only economic interest we have at your station is the contract you signed with us.
02.
Continuity
Our duty officers and station managers are full employees, on long-term contracts. Your point of contact this winter is your point of contact next summer.
03.
Accountability
Every irregularity has a name attached. Reports are signed. Reviews are scheduled. Nothing is buried in a queue.
How we work with you
How we work with you01
Inquiry
A confidential note from your network team. We respond within one business day with a senior contact.
02
Operational Briefing
A scoped session covering routes, volumes, schedule, and your existing partners. We come prepared.
03
SLA Definition
A written service level, your KPIs, your reporting format, your escalation matrix. Signed before any commitment.
04
Go-Live
Trained team on shift from the first sector, with your operations control on the line.
Compliance and governance
Compliance and governancePersonal data is handled under the GDPR. Access is logged. Retention is documented. Subject-access requests are answered within statutory deadlines.
Internal QA reviews run on a documented cadence. Incidents are reported in the same operating hour. Findings close on a timeline you can audit.
Considering Copenhagen for a new route, or reviewing your current handling at CPH?
Direct to senior operations. No call centers.